昨天把給APT的回信寫好了,內容如下.

G’day, ..............,
How are you? Thank you for the follow-ups and the communication with the APT. While we understand the “hiccups” are inevitable, we do not see their serious reflection over this incident. Instead, the letter seems to imply that we should hold the responsibility of missing the bus.
We’d like to emphasize once again that we wait on the right side of the hotel (In fact, there are only two sides we can wait. How hard can it be to find us?). We were there 10 minutes earlier. We stay in the same spot for over 50 minutes. We did not move. And most importantly, we don’t have any “language difficulties” to understand the pick-up place and time written on our recipient.
We are glad to learn that APT care about their customers. However, they didn’t explain the reason of why they fail to contact us by mobile, hence we already paid full fee two days ago. They also fail to offer a constructive suggestion when we contact them, instead, the lady who picked up the phone on that morning blamed us for this incident!
We sincerely hope that APT can start taking responsibility of such “hiccups”. You never know how these “hiccups” can ruin a wonderful vacation.
Thanks again for your efforts!
Annie Tsai